Last updated: August 2025

Energy Grant Experts respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

We may collect and process the following types of information:

• Personal Identification Data: name, email address, phone number, postal address, or any other details you provide via forms or enquiries.
   
• Technical Data: IP address, browser type, operating system, and usage data through cookies or analytics tools.
   
• Communication Data: records of correspondence with us (e.g., emails, messages submitted through our website).
   

We process your personal data for the following purposes:

• To provide and manage our services.
   
• To respond to enquiries, requests, or customer support needs.
   
• To send updates, marketing communications, or newsletters (only if you have opted in).
   
• To monitor and improve our website performance and user experience.
   
• To comply with legal and regulatory obligations.
   

We will only use your personal data when legally permitted. The most common grounds are:

• Consent – where you have actively agreed to us processing your data.
   
• Contract – where processing is necessary to provide our services.
   
• Legal obligation – where we must comply with the law.
   
• Legitimate interests – where processing is required for business purposes and does not override your rights.
   

We do not sell or rent your data. We may share personal data with:

• Trusted service providers (e.g., approved ECO accredited installers) who process data on our behalf.
   
• Regulators, authorities, or law enforcement where required by law.
   
• Business partners or subcontractors where necessary to deliver services, under strict confidentiality agreements.
   

• We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
   
• Personal data is stored securely and only for as long as necessary to fulfil the purposes described in this policy.
   

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
   
• Request correction of inaccurate data.
   
• Request deletion of your data where legally permissible.
   
• Restrict or object to our processing of your data.
   
• Withdraw consent at any time (where processing is based on consent).
   
• Data portability – request a copy of your data in a machine-readable format.
   

To exercise your rights, please contact us at: info@energygrantexperts.com.

Our website uses cookies to enhance user experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings. For more details, see our [Cookie Policy].

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, and encourage you to read their privacy policies.

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

ENERGY GRANT EXPERTS
Email: info@energygrantexperts.com
Phone: 07917632404
Address: North Tyneside

Last updated: August 2025

This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences when visiting Energy Grant Experts

.

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide information to site owners.

Cookies can be:

• Session cookies – temporary and deleted once you close your browser.
   
• Persistent cookies – remain on your device until deleted or expired.
   
• First-party cookies – set by the website you are visiting.
   
• Third-party cookies – set by other organisations providing services (e.g., analytics, advertising).
   

We use cookies to:

• Ensure the website works correctly and securely.
   
• Remember your preferences (such as language or cookie settings).
   
• Improve website performance and user experience.
   
• Analyse traffic and usage through tools like Google Analytics.
   
• Provide relevant content or marketing (only with your consent).
   

• Strictly Necessary Cookies: Required for the website to function (e.g., page navigation, secure login).
   
• Performance & Analytics Cookies: Help us understand how visitors use the site so we can improve it.
   
• Functionality Cookies: Remember choices you make (e.g., form entries, preferences).
   
• Targeting/Advertising Cookies: Track browsing habits to deliver relevant ads (only if enabled).
   

When you first visit our website, you will be asked to accept or reject non-essential cookies via a cookie banner. You can also manage or disable cookies anytime by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality.

For more information on managing cookies, visit:

• https://www.aboutcookies.org
   
• https://www.allaboutcookies.org
   

Some cookies may be placed by third-party services, such as analytics providers, social media platforms, or embedded content (e.g., videos). We do not control these cookies, so we recommend reviewing the privacy and cookie policies of those providers.

We may update this Cookie Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date.

If you have any questions about our use of cookies, please contact us at:

ENERGY GRANT EXPERTS
Email: info@energygrantexperts.com
Phone: 07917632404
Address: North Shields